Founder of RubySpeaks (1994), Ruby Newell-Legner, Certified Speaking Professional, had a singular mission:
To provide the hands-on training employees need to create a more customer-focused work environment
where everyone can excel on the job. Over the last decade, she has presented more than 1800 programs
in nine countries and has shown tens of thousands of participants how to quickly improve workplace performance.
As an award-winning, customer satisfaction expert who speaks professionally,
Ruby is well known for being a "Customer Service Evangelist."
Whether focusing on internal or external customer service, she works with organizations to
build better relationships: from front-line employees to customers, between co-workers
and their peers, and from managers to the employees they supervise. Her new book, Blueprint for Success,
co-authored with Ken Blanchard and Stephen Covey was published in June 2008.
Ruby's high-impact trainings are based on 25 years as a front-line service provider and facility manager.
Her knowledge of customer service best practices in the leisure industry is why her clients include:
In January 2007 she joined RubySpeaks, Inc. where she
offers her extensive insight as a speaker, trainer and
consultant. Before joining the RubySpeaks team, Jill was
the Superintendent of Recreation for the 1991 & 2006
National Recreation & Park Association Gold Medal
award-winning Homewood-Flossmoor Park District. Jill
served Homewood-Flossmoor, a south suburb of Chicago,
Illinois in a variety of positions from 1981 – 2006.
As a highly respected leader in the leisure profession, Jill
was elected by her peers to serve as Illinois Park & Recreation
Association 2002 Chairman of the Board. She has
been a Certified Park and Recreation Professional since
1984. With 30 years experience as a park and recreation
professional, Jill offers expertise in the following areas:
How to become an NRPA Gold Medal Award-Winning Agency
How to efficiently oversee operations of outdoor pools, community centers, and sports complexes
How to develop, monitor and offer more than 600 successful community programs for all ages annually
How to manage $1.5 million dollar budget with only one third of it being tax supported
How to effectively mentor staff members to advance in the field
Jill's most requested programs include:
Professional Etiquette: Great Manners are Good for Business
Innovative Programming: Brainstorming New Recreation Offerings
Employee Development and Succession Planning: How to Mentor Your Staff
Customer Service Pet Peeves & How to Eliminate Them
Team Building: Developing Your Team to find Synergy and Success
Sell Your Staff On It First: Internal Marketing for Supervisors and Front line Staff
Risk Management / Aquatics Expert from Massachusetts
Attorney Shawn DeRosa is one of the leading experts in
recreational risk management in the nation, with a
particular focus on the aquatics industry. Before joining the
RubySpeaks team, Shawn gained national recognition as
the Northeast Regional
Director for the National
Recreation and Park
Association.
Shawn served as the
Aquatics Program Coordinator
for the Massachusetts State Forest and Park System
where he oversaw 66 aquatic facilities including 38 inland
beaches, 6 ocean beaches, and 20 swimming pools.
Internationally recognized for his work in the aquatics
industry, Shawn is currently a member of the Adjunct
Faculty of Salem State College where he teaches courses
in the Recreation & Sport Management curricula. The
author of numerous articles on managing risks in the field
of recreation, Shawn is a highly-requested speaker who
brings his experiences as an attorney and expert witness
into the classroom.
In January 2008 Shawn joined RubySpeaks, Inc. where
he offers his professional insight as a speaker, trainer and
consultant. With over 15 years experience as a park and
recreation professional, Shawn offers expertise in the
following areas:
Practical Risk Management
Human Resources
Waterfront Facility Management
Swimming Pool Operations and Management
Shawn's most requested programs include:
Surviving the Dreaded Deposition
Aquatic Risk Management Basics
Human Resources 101: Keeping Your Head Above Water
Following the tragic shootings at Columbine High
School in 1999, Lori was invited to help create the
Columbine Connections Resource Center, a community
center dedicated to the healing of those impacted.
As the Executive Director of PACCT (Parents and
Community Connecting Together) she worked closely
with leaders from mental health organizations, the
school district, local law enforcement and park and
recreation agencies.
As an elected official, Lori served 8 1/2 years on the
Foothills Park and Recreation Board of Directors, leading
as President 2006-2008. Foothills is a National Recreation
& Park Association Gold Medal and Excellence in
Aquatics Award-Winning Agency in Littleton, Colorado
serving 144,000 community members.
Lori has her B.A. in Psychology and is an ASIST, (Applied
Suicide Intervention Skills Training) Consulting Trainer
and a certified SafeTALK trainer through LivingWorks,
offering suicide awareness workshops for community
members.
Since 1994, Lori has offered her expertise to national
audiences as a networking agent on the following topics:
Community collaboration and relationship building
Youth development, employment and engagement
How to impact the “bottom line” as an elected official
How to encourage intentional positive practices every day within your organization
Lori's most requested programs include:
Get Your Community Working With You
The Neighborhood Community Center; How Staff Can Have a Positive Impact
Working With the “Y” Factor
Training for the “Ages”: Creating a Culture of Cooperation and Understanding for Staff
An Asset Rich Environment: Why it Makes a Difference
SafeTALK: Community Awareness for Suicide Intervention
Board Development and Building Coalitions Expert from Ohio
Before joining the RubySpeaks team, Molly McClure,
a Certified Park and Recreation Professional, was the
Executive Director of the Anderson Park District for 21 years and has worked in the profession for more than 30 years.
Molly has strong ties to the business community through her involvement with the Anderson Area Chamber of Commerce and was elected President in 2006 and 2007.
She served the Ohio Park and Recreation Association’s board for 7 years; 2 years as President of the Board. Molly is passionately involved in the coalitions which led to the creation of Ohio’s Statewide Physical Activity and Nutrition Plan, the Board Development Institute and the Girls Institute of Ohio – a collaboration between juvenile justice and parks and recreation in an effort to reduce the alarming rise of girls entering the juvenile justice system. In 2006, her peers named her Professional of the Year.
Molly's areas of expertise:
How to employ a business approach to provide efficient operations with high levels of service
How to increase revenues and decrease tax subsidy through development of alternative funding streams
How to develop facilities, events and programs with the support of staff, volunteers and citizens
Building community synergy through parks and recreation
Molly's most requested topics include:
Citizens Make All The Difference: How to Develop Athletic Fields, Skate Parks, Dog Parks, Playgrounds, and Civic Monuments
Alternative Funding Streams in Parks and Recreation: the Good, the Bad and the Ugly
GO GREEN…Greening your Work Site, Business and Everyday Life
Ohio’s Statewide Physical Activity and Nutrition Plan – For Your Health Ohio
Working Effectively with Girls. The Girls Institute of Ohio’s signature training program
Board Development: Building Effective Policy and Advisory Board
